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Frequently Asked Questions
How do you handle small orders?
Small orders are a growing trend. We have a specialized team of experienced and skillful members dedicated to handling smaller quantities, ensuring high quality regardless of order size.
What is the process for complaints or warranty claims?
Please contact your dedicated sales representative to explain the issue. Provide your proof of purchase, and our team will prioritize dealing with your complaint effectively.
Where do most of your customers come from?
The majority of our clients are located in Europe and North America. We also serve many customers in Australia, South America, South Africa, and the Middle East.
How is product quality tested?
We utilize a full set of inspection machinery for color and fabric testing. Our quality control spans from incoming materials and accessories to online production and final pre-shipping checks.
What additional services do you provide?
We offer 24/7 quick response, 100% compensation for manufacturing or fabric defects, and a full R&D team to help develop new items based on your custom designs.
How fast can you deliver urgent large orders?
If the fabric is in stock, we can deliver within 35 days. For custom fabric orders, the lead time is between 35-100 days. We have a production capacity of approximately 500 jackets per day.