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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a manufacturing industry with full export capabilities, featuring multiple production lines, a professional quality control team, and a dedicated sales service team.
Can I request a sample before ordering?
Yes, we provide inventory samples. While the samples are free, shipping costs are the responsibility of the customer.
What is the typical delivery time?
Delivery depends on order size. Samples take 5-7 days, small batches 10-15 days, and large-scale mass production approximately 30-35 days.
Do you support custom designs and labels?
Yes, we offer comprehensive OEM services, including custom labels, logo attachments, and production based on your design files or original samples.
What payment methods do you accept?
We accept a variety of payment options including Wire Transfer (T/T), Letter of Credit (L/C), Western Union, and PayPal.
What are your shipping terms?
We provide flexible delivery options via Express (DHL, FEDEX, UPS, TNT, EMS), Air freight, or Sea freight depending on your requirements.