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Frequently Asked Questions
Can I order samples and are they free of charge?
Yes, we accept sample orders. Sample fees are required initially, but we treat them as a deposit or refund them to you in your subsequent bulk order.
How do you ensure product quality?
We maintain strict quality control from raw materials to shipment. Products are wrapped in protective PE foam or bubble wrap. If any damage is found upon delivery, replacements are offered in the next order.
What are your standard payment terms?
Our standard terms are a 30% deposit and 70% balance against the B/L copy via TT or LC. Trade assurance options are also available.
What is the MOQ and estimated delivery time?
The minimum order quantity (MOQ) is generally 200pcs per color/model. Delivery typically takes 15-20 days after the deposit is received, depending on stock availability.
How long does it take to execute a complex order?
Execution time depends on the size and complexity of the order. Once you provide the quantity and model numbers, we will supply a detailed production schedule.
Do you provide OEM and ODM services?
Yes, we provide professional OEM and ODM services to meet custom requirements including sizing, branding, and design modifications.