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Frequently Asked Questions
How can I get a custom sample?
Please advise us of the material, size, color, logo, and other special requirements. We will offer a solution for your confirmation and arrange production and shipping after payment.
How long is the sample lead time and what is the cost?
The sample production typically takes 3-7 working days. The sample expense ranges from $50-$100 USD depending on the design complexity.
What are the available shipping methods and delivery times?
We support Express (5-7 working days), Air (7-15 days), and Sea (15-45 days). You can use your own courier account or we can calculate a reasonable shipping rate for you.
Can we place an order lower than your MOQ?
Yes, we can accommodate smaller orders; however, please note it may not be as economical due to surcharges for pattern making and labor costs.
What aspects of the product can be customized?
We have specialized in OEM/ODM for over 15 years. You can customize the material, style, size, color, logo, design, labels, hang tags, and packaging under your authorization.
Which payment methods do you accept?
We accept multiple payment terms including Wire Transfer (T/T), PayPal, L/C, and Western Union for your convenience.